Privacy Policy

DRAFT – NOT FOR PUBLICATION UNTIL THE CORRESPONDENCE ADDRESS AND FINAL BUSINESS DETAILS HAVE BEEN COMPLETED.

Last updated: 1 September 2026

1. Who we are

The Eco Gardener Harwood is operated by Martin Daniels as a sole trader. For data-protection purposes, Martin Daniels trading as The Eco Gardener Harwood is the controller of the personal information described in this notice.

Contact: enquiries@theecogardener.uk

Correspondence address: [BUSINESS CORRESPONDENCE ADDRESS TO BE ADDED BEFORE PUBLICATION]

2. Information we collect

We may collect your name, email address, telephone number, postcode, service address, garden details, photographs or other information you include in an enquiry. If you become a customer, we may also hold quotations, contracts, appointment and work records, invoices, payment records and correspondence.

The website and its service providers may collect technical information such as IP address, browser and device information, pages visited, cookie preferences and basic website-usage information.

Please do not send sensitive personal information through the enquiry form unless it is genuinely necessary.

3. How we use your information and our lawful bases

We use enquiry and contact information to respond to you, discuss your garden, arrange consultations and prepare quotations. The lawful basis is taking steps at your request before entering into a contract and, where appropriate, our legitimate interest in managing genuine business enquiries.

We use customer and project information to provide agreed services, communicate about visits, manage payments and maintain business records. The lawful bases are performance of a contract and compliance with legal obligations.

We may use limited information to protect the business, resolve complaints, establish or defend legal claims, improve our services and maintain website security. The lawful basis is our legitimate interests, balanced against your rights.

We will only send optional email or text marketing where the law permits it. Where consent is required, you may withdraw it at any time.

Non-essential cookies and analytics are used only in accordance with your cookie choices. Please see the Cookie Policy.

4. Where information comes from

Most information comes directly from you through the website, email, telephone, social media, in-person discussions or documents you provide. We may also receive information from someone making an enquiry on behalf of a household or property, from a referral you have agreed to, or from service providers involved in operating the website.

5. Sharing your information

We may share personal information only where necessary with:

• Squarespace and other suppliers that host or support the website and enquiry form;

• email, cloud-storage and business-administration providers;

• accountants, insurers, legal advisers and other professional advisers;

• carefully selected suppliers or subcontractors involved in agreed work;

• payment providers if electronic payments are introduced; and

• regulators, courts, law-enforcement bodies or other authorities where legally required.

We do not sell personal information.

6. International transfers

Some technology providers may process information outside the United Kingdom. Where this happens, we will rely on an appropriate legal safeguard, such as UK adequacy regulations or approved contractual protections. Relevant providers may publish further details in their own privacy notices.

7. How long we keep information

Unsuccessful or inactive enquiries will normally be deleted or anonymised within 12 months of the last meaningful contact, unless there is a good reason to keep them longer.

Customer, quotation and project records may normally be retained for up to six years after the work or relationship ends, where needed for tax, accounting, insurance, contractual or legal purposes. Financial records will be retained for the period required by law. Marketing preferences may be retained until you withdraw consent or object, with a minimal suppression record kept where necessary to respect that choice.

Cookie retention varies by cookie and is described in the Cookie Policy. We will review retention periods and securely delete information that is no longer needed.

8. Security

We take proportionate steps to protect personal information, including controlling access to business accounts, using secure service providers and keeping devices and software appropriately protected. No online system is completely secure, so please avoid sending information that is not needed.

9. Your rights

Depending on the circumstances, you may have the right to:

• be informed about how your information is used;

• request access to your personal information;

• ask us to correct inaccurate or incomplete information;

• ask us to erase information;

• ask us to restrict processing;

• object to processing based on legitimate interests or to direct marketing;

• receive certain information in a portable format; and

• withdraw consent where processing relies on consent.

These rights are not absolute and exemptions may apply. To exercise a right, email enquiries@theecogardener.uk. We may need to verify your identity before responding.

10. Complaints

Please contact us first at enquiries@theecogardener.uk so we can try to resolve your concern. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk.

11. Changes to this notice

We may update this notice when our services, suppliers or legal obligations change. The current version and its update date will appear on this page.